GENERAL TERMS AND CONDITIONS OF SALE
Update: 22 AUGUST 2018
These conditions are valid only between Artefatto di Angelo donadeo, with registration number LE-291724, tax code DNDNGL80D13E205S and VAT number 02861460737, with registered office in Via Euippa, 1 b / t – Lecce (LE) Italy, henceforth referred to as “ARTEFATTO” and any person who makes purchases on the website www.artefattogioielli.com (“SITE”)
These conditions may be subject to change and the date of publication of the same on the site is equivalent to the date of entry into force
These conditions govern the purchases made on the website www.artefattogioielli.com, in accordance with the provisions of Part III, Title III, Chapter I, of the Consumer Code, Legislative Decree no. n. 206/2005, amended by Legislative Decree no. n. 21/2014 and by the Legislative Decree. 70/2003 on electronic commerce.
ARTICLE 1 – Object of the contract
With these general conditions of sale, ARTEFATTO sells and the customer purchases remotely the tangible movable goods indicated and offered for sale on the SITO website. The contract is concluded exclusively through the Internet, by accessing the Customer to the WEBSITE and the realization of a purchase order according to the procedure provided by the site itself.
The Customer undertakes to examine, before proceeding with the confirmation of his / her order, the present general conditions of sale, in particular the pre-contractual information supplied by ARTEFATTO and to accept them by affixing a flag in the indicated box.
In the e-mail confirming the order, the customer will also receive the link to download and store a copy of these general conditions of sale, as required by art. 51 paragraph 1 of Legislative Decree 206/2005, amended by Legislative Decree 21/2014.
ARTICLE 2 – Pre-contractual information for the consumer – art. 49 of Legislative Decree 206/2005
Before the conclusion of the purchase contract, the Customer takes note of the characteristics of the goods that are illustrated in the individual product data sheets at the time of the Customer’s choice.
Before the validation of the order with “payment obligation”, the Customer is informed about:
– total price of goods including taxes, with details of shipping costs and any other costs;
– terms of payment;
– the deadline by which ARTEFATTO undertakes to deliver the goods;
– conditions, terms and procedures for exercising the right of withdrawal (article 6 of the present conditions) as well as a withdrawal form as per Annex I, part B of Legislative Decree 21/2014;
– information that the Customer must bear the cost of returning the goods in case of withdrawal;
– existence of the legal guarantee of conformity for the purchased goods;
– after-sales assistance conditions and commercial guarantees envisaged by ARTEFATTO.
The Customer may at any time and in any case before the conclusion of the contract, be aware of the information relating to ARTEFATTO, the geographical address, telephone number, e-mail address, information that is reported, including below:
ARTEFATTO By Donadeo Angelo
legal office Via Euippa, 1 b / t – 73100 Lecce (LE)
Tel. (+39) 327.7847086
ARTICLE 3 – Conclusion and effectiveness of the contract
The sales contract is considered concluded with the submission by ARTEFATTO to the Customer of an e-mail confirming the order. The e-mail contains the data of the customer and the order number, the price of the goods purchased, shipping costs and the delivery address to which the goods will be sent and the link to print and store the copy of the present conditions.
The Customer undertakes to verify the correctness of the personal data contained in the aforementioned email and to promptly communicate to ARTEFATTO any corrections / changes to be made.
ARTEFATTO undertakes to describe and present the items sold on the site in the best possible way. Nevertheless, some errors, inaccuracies or small differences between the product shown on the site and the actual product may be highlighted. Furthermore, the photographs of the products presented on SITO do not constitute a contractual element, as they are considered only representative.
ARTEFATTO undertakes to deliver the goods within 30 days of ARTEFATTO sending the e-mail confirming the order to the Customer.
ARTICLE 4 – Availability of products
The availability of the products refers to the actual availability at the time the Customer places the order. This availability must however be considered purely indicative as:
– the products could be sold to high CUSTOMERS before confirming the order, due to the simultaneous presence on the site of more users,
– an IT anomaly could occur such as to make available to the purchase a product that in reality is not.
Even after sending the order confirmation e-mail sent by ARTEFATTO, there may be cases of partial or total unavailability of the goods. In this case, the order will be corrected automatically with the elimination of the product or products not available and the Customer will be immediately informed via e-mail; with this e-mail the customer will also be informed of the methods and timing of reimbursement of any sums paid.
ARTICLE 5 – Methods of payment
Each payment by the Customer can only be made by bank transfer or Paypal.
In the case of payment by bank transfer it is necessary to make a bank transfer to the following coordinates, inserting the order number, indicated on the site and by email, as a reason for payment.
Bank: Banca Sella
Headed in: Angelo Donadeo
IBAN: IT 02 S 03268 16000 052157851640
In case of payment with Paypal, the actual charge will take place immediately upon execution of the order.
Payments, or a part of them, may also be made with the use of Coupons.
The communications relating to the payment and the data communicated by the Customer when this is done take place on the platform offered by PayPal. The security of payment with PayPal is guaranteed by the high security standards of PayPal.
ARTICLE 6 – Prices
All sales prices of the products indicated on the SITE website are expressed in Euro and include VAT.
Shipping costs are not included in the purchase price, but are indicated and calculated when the purchase process is completed before the payment is made.
The Customer accepts ARTEFATTO’s right to modify its prices at any time, however the goods will be invoiced on the basis of the prices indicated on the website at the time of the creation of the order and indicated in the confirmation e-mail sent by ARTEFATTO to the Customer.
In the event of an IT, manual, technical, or any other kind of error that could result in a substantial change, not foreseen by ARTEFATTO, of the public sale price, which makes it exorbitant or clearly derisory, the purchase order will be considered invalid and canceled and the amount paid by the customer will be reimbursed within 14 days. from the day of cancellation.
ARTICLE 7 – Right of withdrawal
In accordance with the legal provisions in force, the Customer has the right to withdraw from the purchase without any penalty and without specifying the reason, within 14 days from the date of receipt of the products.
ARTEFATTO decides to extend the aforesaid term from 14 to 20 days, it will therefore be possible for the Customer to withdraw from the purchase contract up to 20 days. following the day of receipt of products purchased online. In case of multiple purchases made by the Customer with a single order and delivered separately, the term of 20 days. starts from the date of receipt of the last product.
The Customer who intends to exercise the right of withdrawal must communicate this to ARTEFATTO through an explicit declaration, which can be sent by registered mail to. or by e-mail at firstname.lastname@example.org
In case of exercise of the right of withdrawal, the Customer is required to return the goods within 14 days from the day on which he communicated to ARTEFATTO his wish to withdraw from the contract pursuant to art. 57 of Legislative Decree 206/2005.
The goods must be returned to ARTEFATTO, at Via Euippa, 1 b / t – 73100 Lecce (LE) – Italy
The goods must be returned intact, in the original packaging, complete in all its parts (including packaging and any documentation and accessory equipment) and complete with the attached tax documentation. Without prejudice to the right to verify compliance with the above, ARTEFATTO will reimburse the amount of the products subject to withdrawal within a maximum period of 14 days.
Regarding the return of the product object of withdrawal, ARTEFATTO could make available to customers the possibility to use a carrier that has an agreement with the same. In the event that the Customer decides to use this service, shipping costs (with the exception of those relating to the telephone booking) will be supported by ARTEFATTO (Article 56, paragraph 1 of Legislative Decree 206/2005). In the case in which the Customer intends to use another carrier or another means of shipping (except for telephone booking) will be supported by ARTEFATTO (Article 56 co.1 dlgs 206/2005). In the case in which the Customer intends to use another carrier or another means of delivery, all shipping costs will be at his charge (Article 56 paragraph 2 of Legislative Decree 206/2005).
The Customer is also entitled to return the product purchased online at the ARTEFATTO sales point. In this case, it is not necessary to create the online return procedure and all costs related to the return will be charged to the customer (eg petrol, dismantling of the product, etc.). Moreover, in case of return at the point of sale, the Customer can not use the carrier agreed with ARTEFATTO *.
As foreseen by the art. 56 paragraph 3 of Legislative Decree 206/2005, amended by Legislative Decree 21/2014, ARTEFATTO may suspend the reimbursement until receipt of the goods or until the customer demonstrates to have returned the goods to ARTEFATTO.
ARTEFATTO will reimburse using the same payment method chosen by the Customer during the purchase. In the case of payment made by bank transfer, and if the Customer intends to exercise his right of withdrawal, he must provide ARTEFATTO, by accessing the contact section, the bank details: IBAN, SWIFT and BIC needed to make the refund, by ARTEFATTO .
In the case of reimbursement with PayPal, the Customer must request a refund within 20 days.
In case of withdrawal for the purchase made with coupons, the amount will be returned to the customer with a voucher identified with a promotional code that will be sent to the email address of the customer or in case of withdrawal at the point of sale, the amount will be returned with a purchase voucher delivered to the customer.
The voucher will be valid for 6 months and can be used by the customer for subsequent purchases in a single solution.
* It is understood that in case of product defect the shipping costs will in any case be borne by ARTEFATTO.
ARTICLE 8 – Legal guarantee of conformity
In case of receipt of defective products or in any case not in compliance with the orders placed, the Customer has the right to the restoration without charge of the product conformity by repairing or replacing the product. The Customer can exercise this right if the defect occurs within one year from delivery of the goods and reports the defect to ARTEFATTO within a week of discovery.
In order to exercise the above right, the Customer must send an email containing all the information to email@example.com
ARTEFATTO, in case of defective or non-compliant product, will arrange, at its own expense, to organize the collection of the product, compatibly with the availability of the Customer.
ARTICLE 9 – Commercial guarantee
All products presented on the SITO site benefit, as well as the legal guarantee of conformity referred to in the previous article, of a commercial guarantee whose duration is 1 year.
To use the warranty, the customer must keep the invoice, which will receive by email.
ARTICLE 10 – Delivery methods
ARTEFATTO will only accept orders to be delivered in Italy and in the Republic of San Marino. The products will be delivered by express courier to the address indicated by the customer when ordering within and no later than 30 days. from the date of receipt by the Customer of the order confirmation e-mail sent by ARTEFATTO.
For every order placed on the SITO website, ARTEFATTO will issue an invoice for the goods shipped. The invoice is available and printable, after the order has been completed, in the “Orders” section of the “My account” page. The invoice will contain the information provided by the Customer during the purchase process. After the invoice has been issued, it will not be possible to make any changes to the data indicated in the same.
ARTICLE 11 – Responsibility
ARTEFATTO assumes no responsibility for disservices due to force majeure or unforeseeable circumstances, even if they are due to malfunctions and disruptions of the Internet, if it fails to execute the order within the time stipulated in the contract.
ARTICLE 12 – Access to the site
The Customer has the right to access the site for consultation and purchase. No other use, in particular commercial, of the site or its contents is permitted. The integrity of the elements of this site, whether audio or visual, and the relative technology used remain the property of ARTEFATTO and are protected by the intellectual property right.
ARTICLE 13 – Cookies
ARTICLE 14 – Integrality
These General Conditions of Sale are constituted by the totality of the clauses that compose them. If one or more provisions of these General Terms and Conditions of Sale is considered invalid or declared as such under the law, regulation or following a decision by a court having jurisdiction, the other provisions will continue to have full force and effect.
ARTICLE 15 – Applicable law and competent court
These General Conditions of Sale are subject to Italian law.
Any dispute that does not find a friendly solution will be subject to the exclusive jurisdiction of the Court of the place of residence or domicile of the Customer, if located in the territory of the State.
In any case, it is possible to optionally resort to the procedures of mediation pursuant to Legislative Decree 28/2010, for the resolution of any disputes arising in the interpretation and execution of these conditions of sale by accessing the following site: https: // webgate.ec.europa.eu/odr.
To read the original italian version of these terms and conditions, click here.